Exchange & Refund Policy

At AMROHA, customer satisfaction is important to us. We offer returns, exchanges, and refunds within 15 days of receiving your order, subject to the terms and conditions below.

Return Policy

You have 15 days after receiving your order to request a return.

To be eligible for a return:

  • Your item must be unused, unworn, and in the same condition that you received it.

  • The item must have its original tags and packaging, where applicable.

  • You must provide your order number or proof of purchase.

To start a return, contact us at amroha.pk.official@gmail.com or via WhatsApp at +92 326 3513514. Our team will guide you through the return process and provide the return address.

Please do not send any items back without contacting us and receiving return instructions first.

Return shipping charges: Customers are responsible for the delivery charges when returning an item to AMROHA, whether for a refund or an exchange.

Damages and Issues

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us within 15 days of receiving your order.

Please share your order number and clear photographs of the item so we can review the issue and assist you.

Exceptions / Non-Returnable Items

Certain items may not be eligible for return or exchange, including:

  • Items that have been worn, used, washed, or damaged after delivery.

  • Items returned without their original tags or packaging, where applicable.

If you have any questions about whether your item is eligible, please contact our customer support team before sending it back.

Exchanges

You can request an exchange within 15 days of receiving your order.

To exchange an item:

  1. Contact us with your order number and the details of the item you wish to exchange.

  2. Once your request is approved, send the original item back to us. The return delivery charges are your responsibility.

  3. After we receive and inspect the returned item, we will dispatch the replacement item.

AMROHA will cover the delivery charges for sending the replacement item to you.

Exchanges are subject to the availability of the requested item.

Refunds

You can request a refund within 15 days of receiving your order, provided the item meets our return eligibility conditions.

To receive a refund:

  1. Contact us to request a return and get the return instructions.

  2. Send the parcel back to AMROHA at your own delivery expense.

  3. After dispatching the parcel, share your return delivery receipt and tracking ID with our customer support team.

Your refund will be processed after you share the return delivery receipt and tracking ID, subject to verification and approval of your return request.

Refunds will be issued through an agreed payment method. The time taken to receive your refund may vary depending on the payment method.

How to Contact Us

For return, exchange, or refund requests, please contact:

Email: amroha.pk.official@gmail.com
WhatsApp: +92 326 3513514

Our customer support team will guide you through the process and help with any questions.

Thank you for choosing AMROHA. We appreciate your trust and support!